Shipping Policy

• Orders placed on the site will ship to the address provided by the customer and/or to any other location agreed upon by the parties while placing the order.
• International shipping of products will be supplied and delivered within 5-12 business days by courier. Pre-ordered products will be shipped within 20-35 business days.
• Orders placed within the USA will be shipped and delivered within 3-9 business days by courier. Pre-ordered products will be shipped within 20-30 business days.
• “Business day”- any day except for any Saturday, any Sunday and any day which is an USA holiday or any day on which the USA banking institutions are authorized or required by law or other governmental action to close. 
• The shipping cost is not included in the price of each product. The shipping cost may be updated from time to time in accordance with what is stated when placing the order on the website.
• Please note that the buyer is responsible for any duties and taxes that the package may incur on arrival. Shipping fees do not cover customs where those apply.
• The site may set a minimum amount for ordering on the site.
• In the event that a product ordered on the Site is out of stock at the time the order is placed, the Site will contact the customer. If the customer cannot be reached, the Site will ship the order without the product which is out of stock.
• In the event that the customer is not at home at the time that the order arrives, the order will be returned to the store and reshipped once an additional shipping fee has been paid by the customer.
• The order will be shipped according to the following terms:
  • there is reasonable access to the location which the order is being shipped;
  • if the order is being shipped to an organization, institution or settlement that cannot be reached without special authorization and/or does not have marked streets and/or marked house numbers, the order will be delivered to the distribution point of that same location.
• The Site will not be held responsible for any delay and/or problem with the shipment of orders caused by the following terms:
  • force majeure and/or events that are out of the Site’s control;
  • for reasons related to the shipping provider or Israeli Postal Company;
  • holidays and/or periods leading up to holidays, including the months of November and December during which shopping holidays and sales are held;
  • an economy close, so that the Site’s operations and/or the Site’s suppliers and/or service providers are impaired for whatever reason.

Return, Exchange and Cancellation Policies 

• Request for refund, exchange or cancellation of an order will be submitted to the Site by the customer in one of the ways stated at the bottom of this Shipping and Returns.
• Customers are eligible for refunds or cancellations of orders within 14 business days from receipt of order.
• Refunds will be credited to the original form of payment, according to clearing company and the credit card company, and subject to the arrival of the product to the Site's address.
• Refunds, exchanges or cancellations will be approved after the customer receives a written message of approval from the Site.
• In the event that a refund, exchange or cancellation is approved by the Site for reasons not including product defects:
  • The customer must return the product to the site when he is in the condition in which he received the product;
  • the customer must return the product unused;
  • the product will be returned with the original receipt or proof of purchase;
  • the expense of return will be paid for by the customer;
  • a return fee of 40 US Dollars or 5% of the price of the product will be charged (to be determined by the cheaper option);
• exchanges will be supplied and delivered according to the site shipping policy and shipping costs.
• Products that were custom made will not be refunded, exchanged or returned, according to the Israeli Consumer Protection Regulation, 1981.
• In the event that a refund, exchange or cancellation is approved by the Site due to a product defect, the Site will hold sole responsibility for collecting or exchanging the products.
• The Site will examine all defective products. In the event that the Site finds the product to be valid, refunds will not be approved and the product will be shipped back to the customer after an additional shipping fee has been paid by the customer.
• The aforesaid above is subject to the Israeli Consumer Protection Law, 1981. 

Our Address

POEMET by Michal Lifshitz
370 1st Ave.
New York, NY 10010
USA